Privacy Policy

1. Introduction

OM Industrial Consultants (“OM Industrial Consultants”, “OINDC”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information collected through our website, online forms, assessment tools, enquiry channels and related digital services.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you when you interact with OINDC. By using the OINDC website or voluntarily submitting information through an enquiry, assessment, registration, training, consultation or other form, you acknowledge that you have read this Privacy Policy.

2. Scope

This Policy applies to information collected through:

• OINDC website and service pages;
• Contact and enquiry forms;
• Business, gap-assessment, and diagnostic forms;
• ZED-related applications, guides, or DIY access requests;
• MSME benefits and incentive assessment forms;
• Training and certification programme enquiries;
• WhatsApp, email, and telephone channels initiated through the website;
• Administrative and support interactions relating to OINDC services.

3. Information We May Collect

3.1 Information You Provide

Depending on the service or enquiry, we may collect: name and designation; company/enterprise name; business email; telephone/mobile number; WhatsApp number; business address; industry and business activity; manufacturing/process information relevant to the requested service; certification/audit/ZED/MSME/training information; assessment responses; documents voluntarily submitted; communication preferences; and correspondence with OINDC.

3.2 Automatically Collected Information

We may also automatically collect technical information such as IP address, browser/device type, operating system, approximate technical location, referring page, pages visited, visit timing, website interactions, cookies and performance information.

4. How We Use Personal Information

OINDC may use information to:

• Respond to enquiries and fulfill business requests;
• Understand business requirements and conduct preliminary assessments;
• Recommend relevant OINDC services, consulting, or training programs;
• Prepare proposals, scope documents, and formal quotations;
• Manage customer relationships, meetings, and follow-ups;
• Send service-related emails, appointment details, or WhatsApp reminders;
• Improve website functionality, user experience, and content performance;
• Prevent spam, fraud, and security misuse;
• Comply with applicable legal, regulatory, or contractual requirements.

5. Enquiries, Assessments and Lead Management

When you submit an enquiry or assessment, OINDC may store the submitted information in its enquiry/lead management system (`oindc_db`). This may include the service requested, source page, communication details, enquiry reference, follow-up status and related business notes. Authorized OINDC personnel may use this information to contact you, qualify the requirement, arrange discussions, provide proposals and follow up.

6. WhatsApp and Email Communication

If you choose to contact OINDC through WhatsApp, the communication may be processed through WhatsApp and its applicable terms and privacy practices. OINDC does not control third-party communication platforms.

Where you provide an email address, OINDC may send acknowledgement messages, service information, quotations, appointment-related communication and relevant follow-ups. Marketing communications, where used, provide an appropriate opt-out mechanism.

7. Cookies and Similar Technologies

The website may use cookies or similar technologies for essential functionality, preferences, security, analytics and performance measurement. You can manage cookies through browser settings, although disabling certain cookies may affect functionality.

8. Analytics and Marketing Measurement

OINDC may use analytics and measurement tools to understand traffic, service-page performance, enquiry conversions, campaign effectiveness and interactions.

9. Sharing and Disclosure of Information

OINDC does not sell personal information as a commercial product. Information may be disclosed to authorized persons or service providers where reasonably necessary to operate the website, manage enquiries, deliver services or comply with law. These may include:

• Website hosting and technical service providers;
• Email, messaging, and communication providers;
• CRM, enquiry-management, and analytics providers;
• Payment gateway providers, if online payments are introduced;
• Professional advisers or authorized service partners;
• Government, regulatory, or law-enforcement authorities where required.

10. Certification Bodies and External Organizations

OINDC provides consulting, implementation, readiness and facilitation services. Where an independent certification body, auditor, customer, government authority or other organization is involved, relevant information may need to be shared with that organization with your authorization or where necessary to perform the requested service.

11. Data Retention

OINDC may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, maintain business records, provide services, manage follow-ups, resolve disputes, comply with legal obligations and protect legitimate business interests.

12. Data Security

OINDC will take reasonable technical and organizational measures appropriate to the nature of the information to protect personal information against unauthorized access, disclosure, alteration, loss or destruction. Measures include HTTPS/TLS, server-side validation, authentication controls, secure database access, spam/bot protection, least-privilege access, backups and security monitoring.

13. Your Rights and Choices

Subject to applicable law, you may contact OINDC to request information about personal data held about you, correction of inaccurate information, withdrawal from certain communications, or deletion where retention is not required for a legitimate or legal purpose.

14. Changes to this Privacy Policy

OINDC may update this Privacy Policy to reflect changes in services, technology, legal requirements or business practices. The revised version will be published with an updated “Last Updated” date.

15. Contact Us